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Shipping & Delivery

► What are the shipping rate?

 

Peninsular Malaysia

  • The shipping rate of the first 5kg is RM7.42.

  • Other higher weights shipping rate is based on Parcel weight for Single or Multiple item/s.

  • Bricks Smart reserves the right to combine all orders into one(1) parcel if the same Shipping Method was selected for multiple orders. 

Sabah, Sarawak & Labuan

  • Shipping rate is based on Parcel weight for Single or Multiple item/s.

  • Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VM also applies if either one dimension is above 30cm.
    VW formula =(height x width x length)cm / 6000

  • You may estimate the shipping charges in Shopping Cart (with the items added) as shown in the pictures below:

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► When will I receive my order?

  • After successfully check out, you can expect to receive your order within the following time frame:

    • In Metro areas : 1 - 7 working days

    • In Non-Metro areas : 1 - 10 working days

  • No Courier service from Saturday & Sunday

  • All order that placed on Saturday & Sunday will be start processing on Monday

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► Shipping Issue?

  • Once the parcel is shipped, Bricks Smart will not be held responsible for loss or damage to your parcel. Though once again, all parcels will ship with Tracking Number, feel free to contact us to work out a solution if having issues for the deal.

  • If you like to cover your shipment under Loss Insurance, please click here.

 

► What is Self Pick-Up?

  • Self Pick-Up is an option where you can choose to make payment first and pick it up at our store afterward.

  • You will receive an email notification within 1-3 days once your order is prepared.

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► Can I change from Self Pick-Up to Delivery or Vice Versa?

  • You can change from Self Pick-Up to Delivery but you are in compliance with our shipping calculation, which is our Standard Delivery Fee, order by order, not the shipping fees available on your order date nor the day you request for a change, and additional of RM5 service fee.

  • For orders within 1-2 working days from the order date, you may request for a change from Delivery to Self Pick-Up as your order might not be processed yet, with no shipping fee refunded.

  • For orders later than 2 working days from the order date, you are not allowed for a change from Delivery to Self Pick-Up.