► What is Buyer's Protection Plan?
► Am I covered under the same coverage plan, no matter which courier I choose?
Skynet – SkyCover
Poslaju – XpressCover
Nationwide – NationCover
Airpak - Airpak Global Guard (AGG)
Sure Reach - SureCover
► How does the Buyer's Protection Plan help me to protect my shipment?
► I've done many shipments and nothing went wrong! Why should I get the plan for myself now?
That is a wonderful position to be in. But the more you ship, the more the law of averages work against you. Currently, risk management estimates that nearly 30 percent of losses are unavoidable for all shipments via courier companies worldwide. Having the right coverage on your shipment manages that risk in the most cost-effective way.
► What does All-Risks mean?
► Is Bricks Smart responsible for any claims towards covered shipments?
► Is Bricks Smart forcing the Buyer's Protection Plan on me?
► How do I get the coverage plan for my shipment?
► Do I need to prepare any kind of document, just in case for the coverage claims?
► When does the plan begin to cover my shipment?
► How long is the coverage plan on my Protected shipment?
► My shipment was just delayed! Do I get coverage extension?
► How much do I have to pay for my shipment to be covered by the plan?
► How do I claim my coverage once something happens to my shipment?
► How long will it take for my claim to be processed?
► Will I be fully compensated for my shipment if it was damaged or lost and will it be accurate as what I declared in my order (E.g. my goods is worth RM23,000)?