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FAQ

Q. How do purchase an order in www.brickssmart.com ?

 

  1. Click “Add to cart” button on the products you wish to purchase.

  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.

  5. From here, you need to select your shipping methods and click “next” button.

  6. Next you'll need to choose your payment method then click “next” button.

  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.

  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?

 

** Credit Card / Debit Card / Internet Banking **

  • You can pay through eGHL, an instant checkout payment gateway.

  • Both credit card and debit card with MasterCard / VISA brand logo are accepted.

  • For Internet Banking, you have to have these online bank account below and can be used :

  •       

 

** ATM Transfer / Cash Deposit **

Here's our bank account for your kind perusal:

  • Public Bank Account : 320 601 7226

  • Account Name : Bricks Smart World Sdn Bhd

After you had made payment, please email us at [email protected] with the following details to speed up delivery process:

  • Order NO.:

  • Total Amount Paid:

  • Name:

  • Payment Slip (please attach it in the email):

You may also snap above details and WhatsApp/WeChat it to us at 010-666 9766

Note: Your purchased products will not be shipped until we receive payment confirmation from Bank.

 

 

Q. How to change my account personal information and shipping address?

 

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 



Q. I forgot my Password for my account. What should I do to retrieve it?

 

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.

  2. Click Submit.

  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 


Q. What is the product's transaction currency?
 

  • All products transaction currency will be done in Ringgit Malaysia.
     


Q. How long does the delivery usually takes?
 

  • Delivery usually will takes about 1  to 5 working days
     


Q. I still have doubts!
 

  • Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.